Return & Refund Policy

At Homequi, customer satisfaction is our priority. We carefully inspect and safely pack every order before shipping. Please read our return and refund policy carefully before placing your order.

Damaged or Wrong Product

If you receive a damaged, broken, or incorrect product, you must:

• Record a clear unboxing video immediately when opening the package.
• Take clear images of the product and packaging.
• Contact our support team instantly through WhatsApp or Email.

⚠️ Claims without an unboxing video will not be accepted.

Important Notice

We pack all products securely and safely before dispatch. In case the product arrives damaged during delivery:

• The issue must be reported on the spot or within a few hours of delivery.
• Late claims may not be accepted.
• Edited or incomplete videos/photos will not be considered valid proof.

Return Eligibility

Returns are only accepted if:

• The product is damaged during delivery.
• You received the wrong item.
• The issue is reported with proper proof (video + images).

Non-Returnable Situations

We do not accept returns or refunds for:

• Change of mind after order confirmation.
• Minor color differences due to screen brightness.
• Claims made without video proof.
• Claims reported after extended delay.

Refund Process

Once your complaint is verified:

• Replacement or refund will be processed within 5–7 business days.
• Refunds will be sent through the original payment method or bank transfer.

Contact Support

For any return or refund issue, contact us:

📧 Email
📱 WhatsApp Support

Please share:

• Order Number
• Product Images
• Proper Unboxing Video
• Clear explanation of the issue

Thank you for shopping with Homequi.