Shipping policy
Thank you for shopping with Homequi. We aim to deliver your orders safely and quickly across Pakistan.
Order Processing
- Orders are usually processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery time across Pakistan:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times may vary depending on courier service and location.
Shipping Charges
- Shipping charges will be shown at checkout.
- Free shipping may be available on selected products or promotional offers.
Order Tracking
Once your order is shipped, you may receive:
- Tracking details
- Courier updates through WhatsApp, SMS, or Email
Safe Packaging
At Homequi, all products are packed carefully and securely to minimize damage during shipping.
If your parcel arrives damaged:
- Record a clear unboxing video immediately.
- Take product and packaging images.
- Contact our support team instantly.
⚠️ Claims without proper video proof may not be accepted.
Delayed Deliveries
Delivery delays may happen due to:
- Weather conditions
- Courier service issues
- Public holidays
- Remote area access
We appreciate your patience in such situations.
Incorrect Address
Customers are responsible for providing the correct shipping address and phone number.
Homequi is not responsible for delivery issues caused by incorrect customer information.
Failed Delivery Attempts
If the customer is unavailable after multiple delivery attempts:
- The order may be canceled or returned.
- Future Cash on Delivery orders may be restricted.
Contact Us
For shipping-related support:
📧 Email
📱 WhatsApp Support
Thank you for choosing Homequi.