Terms of service

erms of Service

Welcome to Homequi. By using our website and placing an order, you agree to the following Terms of Service. Please read them carefully before purchasing.

1. General Information

By accessing our website, you confirm that you are using our services legally and agree to follow all terms and conditions mentioned here.

We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Product Information

We try our best to display product images, descriptions, and colors as accurately as possible. However:

  • Actual product colors may slightly vary due to screen brightness and display settings.
  • Product sizes and designs may have minor differences.

3. Orders & Payments

  • All orders are subject to confirmation and availability.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Customers must provide correct shipping details and contact information.

For Cash on Delivery orders, fake or prank orders may lead to permanent blocking from future purchases.

4. Shipping & Delivery

Delivery times may vary depending on location and courier services.

Homequi is not responsible for delays caused by:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Incorrect address information provided by the customer

5. Damaged Products

We securely pack all orders before shipping.

If your product arrives damaged:

  • Record a proper unboxing video immediately.
  • Take clear product images.
  • Contact us instantly through WhatsApp or Email.

⚠️ Complaints without unboxing video proof may not be accepted.

Late claims after delivery may also be rejected.

6. Returns & Refunds

Returns and refunds are only applicable for:

  • Damaged items
  • Wrong products received

Refund or replacement approval depends on verification by our support team.

7. Intellectual Property

All content on this website including:

  • Images
  • Logos
  • Product designs
  • Text and graphics

belongs to Homequi and may not be copied, reused, or distributed without permission.

8. User Conduct

Users must not:

  • Use the website for illegal activities
  • Submit false information
  • Attempt to damage or misuse the website

Any suspicious activity may result in account restriction or legal action.

9. Privacy

Customer information is kept secure and used only for:

  • Order processing
  • Delivery updates
  • Customer support

We do not sell or share personal information with unauthorized third parties.

10. Contact Information

For any questions or support:

📧 Email: 
📱 WhatsApp Support